How to Find Your Kate Login Info & Reset Your Password

If you're having trouble logging in to CommuniKate, or if you've forgotten your password or login details—don't worry! You can now use our updated reset website to:

These can all be used to log in at https://login.katewwdb.com/ or in the CommuniKate app.

🖥 Step-by-Step Instructions

1. Go to the Reset Website

Visit: https://reset2.securekate.com/

Reset website

2. Enter Your Name and Email

💡 Most customers will only see one account. If you see more than one, just choose the one you want to update.

3. Check Your Email/Text Message for a Code

4. See Your Login Info

You can use either of these to log in!

5. Choose What You Want to Reset

Click the one you need. Then enter your new information and click Reset.

6. Look for Confirmation Email

You'll get a message saying your password or PIN has been changed. You'll also receive an email confirming the update that contains your Kate email or toll free number.

7. Log In to Your Account

Now that you have your:
✅ New password
✅ Kate number or Kate email

You can go to https://login.katewwdb.com/ and log in!

🆘 Need Help?
If you get stuck or aren't sure what to do, we're here for you!
Email us at support@katewwdb.com with details of your issue and we are happy to help!
We're happy to walk you through it—step by step.