Mobile App FAQ
You can find the CommuniKate mobile app in the iTunes and Google Play app stores. Search for CommuniKate.
Any CommuniKate customer with an active Unlimited account.
The app is optimized and sized for phones only at this time.
You CAN install it on the your tablet, but the app sizing will stay consistent with your phone.
To install the app on an iPad, search for CommuniKate. When it doesn't find the app, change the dropdown in the top left from iPad only to iPhone only and search again.
You may be logged out of the CommuniKate mobile app if you attempt to use it from a location with
poor internet access, if there is a billing issue impacting your access, if we are performing maintenance
or experiencing a temporary issue impacting app access.
Locked accounts are caused by security lockouts from the web or phone, or due to a billing issue.
For incorrect password attempts: You can change your CommuniKate web password and/or Security Code online at https://reset.securekate.com
For billing issues: Log into your CommuniKate web site to review your billing information and make a payment at https://login.katewwdb.com.
When logging in, please type in your CommuniKate number and password. Do not copy and paste.
If you are logging in with an email address, then please use your @katewwdb.com address.
If you are sure your password is correct but you still cannot log into the mobile app, then check the Date/Time setting on your cell phone. The CommuniKate mobile app requires that Date/Time be set Automatically.
iPhone: Settings > General > Date and Time > Set Automatically is ON (Green).
Android: System Settings > Date and Time and ensure that Automatic Date & Time is ON.
Please send a message to your Upline and ask that you be added to their contact directory and the lists they use to send messages.
Tap the Contacts icon at the bottom of your screen.
Then tap the + sign at the top right.
Tap the word CommuniKate.
Enter your new contact's Kate number, then tap Done.
Their information will be filled in.If the CommuniKate number has two mailboxes, then you will be prompted to add the Primary, Secondary or Both.
Tap the Contacts icon at the bottom of your screen, then Groups at the top left.
Tap the + sign at the top right.
Give your Group a name, then tap the + sign to add members.
Tap each person you would like included, tap Done.
Tap Save to save your list.
Log into your CommuniKate app. Tap your photo to access your account settings. Select Voice Mail Greeting or Name Recording and record your new message.
Saved messages never expire. Unsaved Inbox and Sent messages are purged after 14 days. Each message displays its expiration date on full-screen mode, so tap the i icon to see it.
Deleted items are purged after 48 hours.
Expired messages are not retrievable, so please make sure to save messages that are important to you.