cancel account

Account Cancellations

Please read the following instructions carefully.

Per our Terms and Conditions: No termination notices may be sent by email and any such attempted notices shall be null and void.

If you are the Primary account holder and your account is not currently locked, then you can request account closure online at
Log in, then click My Account then Account Information.
Click the link called Request Account Cancellation.

If your account is locked or if you would prefer to chat with a representative to close your account, then please chat with us by clicking the Chat Now button on the login page or in the Help section of your CommuniKate website at or go here.

Our hours of operation are Monday through Friday from 9am to 9pm Central time, excluding holidays. You do not need to be logged in to chat with us. You can mail your request to CommuniKate Customer Care. PO Box 1439, Deerfield, IL 60015.

You may also fax your request to 1(877) 248-9279.
The letter or fax must include:
CommuniKate telephone number.
Request to close account.
Name of account owner(printed legibly).
Signature of account owner. 

Your account can be scheduled to cancel on the next subscription fee date but only after your online, chat, mailed letter or faxed request is received.
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Log In Problems

Locked accounts are typically due to either a billing issue or multiple failed login attempts.

If your account is locked for billing it could be an expired or discontinued credit card. You can still log in online to update your billing information and make a payment.

If your account is locked for incorrect password entries and you've verified your password recovery email address, then  you can change your CommuniKate web password and/or Security Code online at or by clicking Login Problems? on the login page.

You can check your password recovery email address in the Kate website by clicking My Account, then Security.

If you are sure your password is correct but you still cannot log into the mobile app, then check the Date/Time setting on your cell phone. The CommuniKate mobile app requires that Date/Time be set Automatically.

iPhone: Settings > General > Date and Time > Set Automatically is ON (Green).

Android: System Settings > Date and Time and ensure that Automatic Date & Time is ON.

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